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Are the prices quoted a per person cost?
No the price is per property, per week.
Does the price include flights?
No we are not a package holiday company. The prices quoted are for the property only and does not include flights. Please remember when booking flights to look at the times to make sure they suit your requirements and entry and departure times into the properties as detailed further below.
Are there any discounts available?
The prices listed on our website are, in the most cases, set by the property management companies in Menorca or by the owners. Any last minute discounts or special offers will be featured on our Special Offers page. Discounts or Special Offers normally only appear late in the season for last minute availability. If none appear on the Special Offers page then there are no discounts available.
Can we have a discount if we are booking a bigger property than we require?
No. We are sometimes asked for discounts if there are fewer people staying in the chosen property than it can actually accommodate. It is of course the clients choice if they wish to book a larger property than is required but as it is their choice to do so, then regrettably no discounts can be offered in these instances.
What is included in the price of the villa or apartment?
The price is inclusive of all utility bills - gas, water, electricity and the provision of bed linen, tea towels and towels for bathing. Please note you need to bring your own beach towels. Also provided is the crockery, pots, pans and utensils for a self catering holiday.
Why is there a booking fee and how much is it?
We charge a £20 one off booking fee. This forms part of the commission on the booking.
Can we exceed the capacity of the villa and can small children share a bed?
No. Properties advertised on our site state the capacity of the accommodation. In some cases it is possible to hire an extra z bed at a cost but none of the property managers or owners allow bed sharing or over occupancy of more than 1 person and only by prior arrangement at the time of booking.
Are there any extra charges?
Apart from the cost of the accommodation and the one off £20 booking fee, the only additional costs would be for extras such as cots and highchairs etc that you require or perhaps car hire. It is very important that any extras are ordered at the very latest, at the time when the balance payment becomes due. Last minute requests for extras, after the balance payment has been received by us, may not be possible to organise.
How can I pay for my holiday?
At the time of making the reservation, you will be asked for a deposit, which is normally 25% of the cost of your holiday together with the £20 one off booking fee. This is taken by card payment over the phone to secure the property you have asked for. Currently debit cards are free. Visa/MasterCard have a 2% surcharge. When the balance is due, it is your choice whether to pay by card (charges as above) or to send a cheque made payable to GW Villa Rentals Ltd. The balance payment should arrive on or before the balance due date to avoid a late penalty charge of £30.
Can you arrange car hire?
Yes, we can arrange car hire. Prices appear on our website and further details are sent out with every booking. Car shortages on the island are horrendous and in 2009/10 and 2011 suppliers ran out of stock and the few cars which were available were being rented at exhorbitant rates. As you do not pay for your car hire with us until the time you are paying the balance payment for your villa it really does make sense to pre book your car at the time of making your original booking. This way you know you are guaranteed a car.
Where do I pick the car up?
Cars booked through us are normally picked up from the airport and dropped back off there on your way home. We can arrange delivery to your accommodation - although not on a Friday or Monday as our staff are at the airport meeting guests and allocating cars.
What about Travel Insurance?
If you require travel insurance, you may wish to consider our affiliates, who provide a range of different policies, including annual cover, to suit your needs.
Is maid service provided?
For stays of two weeks, you will have an interim clean after the first week and a complete linen change - beds and towels.
How often is the pool cleaned?
This varies but for villas with private pools, they are normally cleaned twice a week. Pool maintenance men can arrive very early in the morning so it is not unusual not to see them for your whole stay.
What precautions should I take around and in the pool?
Young children and non swimmers should never be left unsupervised whilst either in or around the pool area. This is vital for safety and parents should be vigilant. Parents should also ensure that doors out to the pool area are secured at times when inside the villa to stop young children or toddlers wandering out. Pool safety is the responsibility of the adults in the party and they should also ensure that children do not run around the pool area.
Are food packs provided?
We can provide food packs at an additional supplement - please check the food pack section on our website.
Is there an iron and ironing board?
All properties have an iron and ironing board.
If there is Satellite TV will I be able to download movies?
No. Many of our properties have Satellite TV and will receive the 'free-to-view' channels, such as BBC1, BBC2, CBBC and Cbeebies etc. Sky Satellite cards are not standard equipment and reception can also be intermittent.
Can I drink the tap water?
Tap water is fine for bathing and brushing teeth and for cooking with (if it is being boiled). We would recommend you use bottled water, which is very cheap, for drinking.
What are the arrival and departure times at the accommodation?
Most properties have an arrival time of 2pm onwards on the day of arrival, with a departure time of 10am on the day of departure.
Can I arrive before 2pm?
As most properties have a checkout time of 10am for departing guests, we would advise that clients who are arriving respect the fact that the previous guests have till 10am to depart. After that time, it is normally possible to go to your accommodation and drop off your cases. It is more than likely that your chosen accommodation will still be being prepared for your arrival. We would kindly ask that the maids are not hindered in their preparations. Remember, you have paid for your accommodation and want a thorough job done. (At Son Bou and Playas de Fornells they all have on site Receptions where cases can be left until your accommodation is ready).
Can I stay late at the property on my day of departure?
We appreciate that sometimes guests have flights which depart late in the day. We would kindly ask you to call the contact number of our local property management company 48 hours before your flight home to the UK to check if this will be possible depending on the arrival time of the incoming guests. For those resorts with an on site Reception, please check with the on duty staff.
I have a late flight home, can you store my luggage?
As you can imagine late flights mean that you have to vacate your villa at 10am and hang around until your departure home. Unfortunately we have no facilities to store luggage and this remains the clients responsibility but perhaps should be considered before booking flights.
How will I know how to get to my accommodation?
We will send you directions to your chosen accommodation.
Where will I get the keys from?
Full details will be sent to you, in your Final Holiday Arrangements. Normally keys are kept within an outside key safe at the property and are accessed by a code, which will be given to you. For those resorts with Receptions - keys will be handed over after check-in.
What happens if I have any problems during my stay ?
In the unlikely event that you have a problem with the property, you will have been provided with contact numbers for our local property management companies. It is imperative that you contact them on the numbers provided or call into Reception if applicable, as soon as possible. They are there to make your stay as enjoyable as possible. No matter how small the problem, it is in your best interest to report this quickly, in order that it can be rectified as soon as possible, thus minimising any inconvenience and loss of enjoyment to your holiday. As you can appreciate, no complaints will be considered after your return from holiday if they were not reported to the property management company concerned during your stay. It is only fair that they are told if something is wrong - they cannot fix what they do not know about.
If your problem is medical, please seek the necessary medical attention immediately. Our local property management companies are not trained in medical matters. They will of course do all that they can to help you in the event of an emergency. They will also be able to advise on the location of the nearest chemists etc, although most properties have a 'housebook' detailing such information.
Can we hire cots and highchairs?
Yes these can be pre-booked with us - charges vary but are detailed on your booking form.
Can I use my mobile phone?
Most mobile phones can be set for International Roaming. This normally involves calling your mobile provider a few weeks before your holiday. You will still need to use the International Dialling Code for Spain whilst using a UK mobile. This is 00 34 which should prefix any number you are calling in Spain. For calls home to the UK from a mobile, you must use the International Dialling Code for the UK which is 00 44. The first '0' of the UK telephone number should be dropped. If you are dialling 01256 345678 for example, you would dial 00 44 1256 345678.
Are there ATM's in Menorca?
Yes there are, although some charge a nominal fee for a withdrawal. Debit cards can also be used to pay for goods and services.
If there are questions you have which have not been mentioned here, please do not hesitate to ask. Enjoy your holiday to Menorca!